Welcome to Nexra. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile application.

1. Information We Collect

Personal Information:

• Full name
• Email address
• Phone number
• Profile photo (optional)
• Physical addresses (pickup and delivery locations)

Usage Information:

• Booking history
• Service preferences
• App usage statistics
• Device information (device type, operating system)

Location Data:

• GPS location for tracking shipments
• Saved addresses for pickup and delivery

Photos and Media:

• Images uploaded for inventory purposes
• Photos are processed locally and with AI for furniture detection

2. How We Use Your Information

We use your information to:

• Process and manage your moving bookings
• Provide real-time tracking of your shipments
• Communicate with you about your orders
• Improve our services and user experience
• Send important notifications about your bookings
• Provide customer support
• Process payments securely

3. Information Sharing

We may share your information with:

• Drivers assigned to your bookings (name, phone, addresses)
• Payment processors for transaction processing
• Analytics providers to improve our services
• Legal authorities when required by law

We do NOT sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures including:

• Encrypted data transmission (SSL/TLS)
• Secure data storage
• Regular security audits
• Access controls and authentication

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Opt-out of marketing communications
• Request a copy of your data

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time.

7. Children's Privacy

Nexra is not intended for users under 18 years of age. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or email.